About Carlene
Thanks for stopping by the Serra Clarksville Automotive dealership, where our customers always come first! I'm Carlene Townsend, a pre-owned sales associate born and raised in Jamaica's West Indies. To be with family, I moved to Clarksville, TN, and since then, I have worked in the automotive industry for well over 20 years. Throughout that time, I've been in various positions, such as customer service, marketing, advertising, promotions, and sales. Now, I have transitioned to Serra Clarksville, and am excited to be a part of the team! Providing excellent customer service is one of my true passions, and earning friendships with my customers feels great. I genuinely enjoy meeting new people every day. When I'm not working hard at the dealership, I love spending my spare time with my son and family!
Customer rating
4.8 / 5 based on 68 ratings (45 written reviews)
Recent reviews
Very good.
— Kellie B. ,
Excellent
— Robert M. ,
Knowledgeable, kind, and trustworthy. I highly recommend Carlene.
— Barbi B. ,
Carlene was very nice and helpful, explaining everything i was needing to know. She was patient and very professional-5 stars!!
— Alan R. ,
Amazing, she is really knowledgeable and excellent customer service
— Yenoukounme B. ,
Carlene was absolutely fantastic. She was knowledgeable and extremely helpful.
— Daniel W. ,
My salesman Consultant Carlene explained everything step of the sales process. She also explained to me all the features for the new vehicle that I purchased. I've purchased vehicles in the past and never understood all the vehicle features.
— Anthony H. ,
Excellent!!!!!!
— Jerry N. ,
She was very professional and honest
— Darryl H. ,
She was so helpful and kind. If she didn’t know something she would figure it out. She didn’t rush me or make me feel pressured to quickly make a decision. Through the entire process she was responsive and patient!
— Shauna C. ,
Specialties
- SILVERADO 1500
- EQUINOX
- TRAX
- TRAILBLAZER
- TRAVERSE